FAQ
Q. Do I have to get in the pool with my child?
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A. Unless you're in a parent and baby lesson, you do not need to get in as the instructor will be in the pool with your child. You can watch from the viewing gallery.
Q. Does my child need to wear a swimming hat and goggles?
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A. We ask all children to wear a swimming hat in the pool to keep the water as clean as possible, goggles are optional but recommended. you can bring your own. However, we do have hats and goggles that you can borrow.
Q. Does my child need to wear a wet suit?
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A. There is no need for wetsuit as a pool temperature is 30°.
Q. Can I watch from poolside?
A. We have a lovely viewing area located upstairs for you to observe your child's lesson. This helps to create a better, more trusting relationship with the instructor.
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Q. How soon should I arrive before my lesson?
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A. We ask that you to arrive no more than 10 minutes before your lesson, so you have enough time to get changed, go to the toilet and shower.
Q. Is my child allowed to wear beach shoes in the water?
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A. No beach shoes are allowed in the water as this restricts their ability to progress.
Q. Is my child is allowed to wear jewellery in the pool?
A. For your child's safety all jewellery and watches should be removed before the lesson.
Q. Can my child stand up in the pool?
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A. Both our pools are 1.1m at their deepest point. All children will be able to stand up around the outside of the pool as we a bench system in place.
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Q. Can siblings, friends and family come to watch the lessons?
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A. Yes, of course, but we do ask you to keep this to a maximum of two spectators per swimmer please.
Q. Can we take photos?
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A. Yes you can but please ask / check with your instructor first.
Q. Does my baby/ preschooler need to wear a swim nappy in the pool?
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A. Any child who is not toilet trained needs to wear a swim nappy. We also have reusable swim nappies available in the shop upstairs.
Q. Is there a rebooking / enrolment week?
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A. No, there is no enrolment week. Once you have made a booking with us that day/time slot is yours for as long as you want it. Unless you inform us that you will not be continuing, we will assume you are staying with us and we will email your invoice to you near the end of each half term.
Q. Where do we park?
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A. We do have two parking spaces outside the pool entrance. There are also plenty of spaces along the Lewes Road, a short distance from the pool. Respectfully, please do not park in front of any other business units as these are strictly for the other business owners and visitors.